Service of GBMS
Geneva Systems is dedicated to providing excellent and responsive support. We offer a range of support options for all of our products so that you can select the plan that best suits your company's needs. As a top reseller for the major automated data collection hardware manufacturers (including Intermec, Symbol and Datamax), we recommend and provide extended service contracts for all the ADC devices offered with our system. Geneva Systems' support department provides professional technical support with representatives who are thoroughly familiar with GBMS software, hardware and interfaces.
For all of its support packages, Geneva Systems offers real-time, interactive system support powered by GoToMeeting a llows our support staff and customers to arrange meetings and share software applications using a standard web browser. Customers can take advantage of this same technology for remote training sessions; having everyone in the same room is not a requirement. With our online support and training center, you can even invite people to join a session with just a moment's notice. In addition, all these training session can be captured by video and send to our customer for the future references
Incorporated into the GBMS application are individualized training videos that visually illustrate specific processes, such as creating and approving orders, entering items, performing inventory inquiries, processing transactions via a hand-held device, and more. These demonstrations are complete with voice-over narrations and walk users step-by-step through a wide range of tasks. The training tools complement the interactive GBMS Book Online as well as detailed reference information provided in the application's context-sensitive help
The GBMS Help Desk is designed to serve as a complete online reference for system service and support. This interactive tool puts companies in direct contact with Geneva Systems support specialists for personalized customer service. The Help Desk enables companies to:
800-geneva8 (800-436-3828 )
714-701-1955
Support package pricing varies according to products being services. Please contact Geneva Systems for a quotation on one of its many business management solutions.
GBMS Support
Click on one of the following links to see detailed information about a specific support package
This package includes:
* Maintenance support is provided as an annual contract
* All Support activity is managed and tracked by our GBMS-Help Desk solution tool.
* Maintenance support is provided as an annual contract
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