Geneve Systems


Geneva Systems is your one-stop-shop for every aspect of your Business Management System. Geneva Systems’ specialists can see your project through from its inception to the post-installation maintenance. We offer services for every project phase, including:

  • System Requirements Review
  • Project Management
  • Training
  • Technical Support

No two implementations are the same, so Geneva Systems takes a personalized approach to every project. Geneva Systems’ dedicated team of project managers, system specialists, and training and support staff work closely with your company’s project team to guarantee a smooth rollout.

System Requirements Review

At the start of every implementation, we perform a System Requirements Review to generate a blueprint of the requirements for your company that must be met to define a successful implementation. This comprehensive system requirements document includes the following

System Requirements

To tailor a system for your particular business operations, we specify

  • System architecture and functionality
  • Hardware requirements
  • Application and communication software
  • Data flow and throughput
  • Documentation requirements
  • Service agreements
  • Preliminary facility layout

User and Data Requirements

We consult with your key personnel in management, MIS, manufacturing, material, finance and other related areas. This helps us identify both direct and indirect user requirements, including:

  • Data to be collected and validated
  • Application and user interfaces
  • Input, processing and output requirements
  • Data archive, backup and recovery

Project Management Guidelines

To ensure successful system implementation, the System Requirements Review includes a complete project management methodology that covers

  • Geneva Business Management Systems client configuration process
  • Personalization criteria
  • System integration and testing
  • Installation and training

Nothing is more frustrating than having to wait endlessly on a customer support call trying to find the right person who can provide the answers to your project questions. Geneva Systems eliminates this annoyance by assigning a dedicated project manager to every implementation. The project manager provides a centralized source for implementation, training and support coordination.

The personal approach that we take for every implementation means that you will always have someone to go to that can respond quickly and assuredly to your requests. Geneva Systems’ project management services begin with pre-sales needs analysis and continue through post-sales support. Our committed staff of senior system specialists works closely with your team to coordinate every aspect of the implementation.

Geneva Systems promotes a train-the-trainer approach to system education, while offering a variety of training environments to meet any company’s requirements.

Geneva Systems’ train-the-trainer classes produce system experts within your company by providing a small classroom environment. Depending on the GBMS module(s) being implemented, class content is tailored to focus on software and hardware specific to your operations. Fully qualified technical instructors present both lectures and hands-on system training.

Not every project requires on-site training services. For those companies, trainees can receive remote web-based training using online meeting software such as Go to Meeting. Using a standard web browser, Go to Meeting allows Geneva Systems to arrange training meetings that are accessible from any internet-ready computer, having everyone together in the same room is not a requirement.

Geneva Systems provides training for newly installed systems, or refresher courses to train new personnel. The pace and content of any training course is customized based on your requirements.

Geneva Systems is dedicated to providing excellent and responsive support. We offer a range of support options for all of our products so that you can select the plan that best suits your company’s needs.

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